Gould's version of the cavalry.
In westerns, whenever you needed help, you called in the cavalry. Times have changed. These days, when our customers need help, they call Gould's Customer Support Services Team. They're not as good on horseback, but they're experts at all sorts of complicated, technical things. So give them a call and they'll ride in (metaphorically) to provide you with:
- Technical Field Services
- Consulting Services
- Customized Data & Reporting
Technical Field Services: Designed to make you say Wow! Everything we do at Gould is geared toward making our customers say (or at least think) "Wow. I'm glad I'm with Gould." Our Technical Field Services team provides our customers with some of our biggest Wow Factors.
- On-site troubleshooting
- Complaint resolution
- Pressroom analysis
- Printing and paper seminars
Consulting Services: These guys are smart. Gould Paper's Consulting Services Teams operate as an extended enterprise for our customers. That's fancy talk for "Really smart people doing really great things for you." Call them. You'll be impressed.
- Pre-Press»Providing workflow & cost analysis and project engineering.
- Print Services»Operational review, production analysis and contract negotiations.
- Paper Management»Customized procurement solutions, mill supplier contracts and supply chain alignment. Other services include "Paper Program" architecture, and performance management featuring advanced analytics & industry metrics.
- Gould Creative Services»Our knowledgeable team will help you meet your project goals with sample fulfillment services including customized dummies, agency comps, paper samples and swatch books.
Customized Data & Reporting: All the stats you need to compete Gould's advanced technology includes data solutions that give you a 360° picture of your entire business performance. Think of it like a baseball card, but instead of RBI's and batting average, we give you statistics that matter for your performance. The result: Smarter, more informed business decisions.
